Frequently asked questions
Everything you need to know before buying your Marsten Ridge.
Can I pay in installments?
Yes. You can split your purchase into 4 interest-free payments by choosing the installment option at checkout. You'll see the terms and the amount of each payment before you confirm your order.
How long will my order take to arrive?
Each watch is assembled and regulated individually for your order. This usually takes 3–5 business days. We then run a full quality check on the movement, fit, finish and overall function of the watch before it ships.
Once shipped, delivery usually takes 5–10 business days depending on your location. You'll get an email with your tracking number as soon as your order is on its way.
Due to high order volume, all orders placed during the Black Friday sale will begin shipping once the promotion ends, in the order they were received.
How much is shipping?
Standard tracked shipping is free. If any additional option or special cost applies to your address, it will be clearly shown before you complete checkout.
What if I don't love my watch?
You have 14 days from the day you receive your order to request a return. The watch must be returned unworn, in perfect condition and with its original box, accessories and packaging. Just contact us and we'll walk you through the steps.
What does the 3-year warranty cover?
All our watches include a 3-year warranty against manufacturing defects and issues with the movement.
The warranty does not cover impacts, scratches, normal wear, damage from misuse, repairs by third parties, or water damage when the watch's water-resistance guidelines were not followed. This warranty does not affect your statutory consumer rights.
Is this an original Seiko watch?
Our watches are custom pieces, independently assembled with Japanese Seiko automatic movements. They are not official models manufactured, sold or endorsed by Seiko Watch Corporation.
Some cosmetic parts, such as the case, dial, bezel, crystal or bracelet, may be carefully selected compatible third-party components. You'll find each model's exact specifications on its product page.
Does it need a battery?
No. Our automatic models are powered by the motion of your wrist and don't need a battery. If the watch sits unworn for a few days it may stop. To restart it, simply wind it by hand and set the time again.
Can I get it wet?
Yes. Our watches are water resistant up to 5 ATM (50 m / 165 ft) and are tested in both fresh and salt water. They handle rain, hand washing, the pool and the beach without a problem.
To keep the seals in top shape: make sure the crown is fully pushed in before getting it wet, don't use the crown or pushers underwater, avoid hot water, saunas and steam, and rinse the watch with fresh water after swimming in the ocean. It is not designed for scuba diving.
How do I size the bracelet?
The bracelet can be sized by removing or adding links. We include a small sizing kit with your order so you can do it at home. If you prefer, any watchmaker can size it in a few minutes.
What's included with my order?
Your order includes your watch, the original Seiko box, the bracelet sizing kit, the documentation and the 3-year warranty. Before shipping, we individually check how it runs and its exterior condition.
How can I contact you?
You can reach us through the contact form on our website or by email. We aim to answer every message within 24–48 business hours. For order questions, please include your name and order number.